Help Center

• How do Foodaholic deals work? Learn how exclusive restaurant deals appear and get redeemed.

  Foodaholic lists time-limited offers from local restaurants, takeaways, and food trucks. Browse deals near you, claim the ones you like, then show your claim code (or QR) at the venue to redeem. Some restaurants are walk-up only — no booking required — while others let you pick a day, time, and guest count before you claim.

• How do I claim or redeem a deal? From “Get this deal” to showing your code at the counter.

  Open any deal detail page and follow the claim flow. You may need to sign in as a customer first. After claiming, keep your unique claim code or QR handy. Present it when you arrive so the restaurant can scan or enter it. Codes are typically single-use and may expire if unused — check the deal terms and your claim confirmation.

• What if a restaurant is takeaway or a food truck? Walk-up redemptions without booking a table.

  Takeaway and food truck partners use a walk-up flow. Instead of booking guests and times, you claim the deal and show your code when you pick up or order in person. No seating reservation is needed — just present a valid, unredeemed claim code.

• How do I manage my Foodaholic account? Sign in, update profile details, and email preferences.

  Create a free customer account to claim deals and save favourites. After signing in, use your customer dashboard to update your profile, change your password, and manage email preferences (including newsletter settings). If you cannot access your account, use “Forgot password” on the login page or email support for extra help.

• How can restaurants partner with Foodaholic? List your venue and publish exclusive deals for local diners.

  Restaurants, cafés, takeaways, and food trucks can join via Merchant Login / Sign up. Once approved, you set up your restaurant profile, add dishes, publish deals, and redeem customer claims with the in-app scan tools. Looking for a sales intro first? Email support and we’ll point you to the right next step.

• Is Foodaholic free for diners? Understanding claiming, purchases, and what you pay at the venue.

  Browsing and claiming most deals is free for diners. You typically pay for the meal or deal terms at the restaurant (according to the offer). Some deals may involve a paid purchase flow before redemption — details always appear on the deal page. Foodaholic does not charge restaurant table service fees beyond what’s described in a specific deal. Contact support if a charge looks incorrect.

• What are Foodaholic’s safety and fair-use guidelines? How we keep claims fair for diners and partner restaurants.

  Claims and redemptions follow each deal’s terms (quantity limits, time windows, exclusions). Abuse of claims, sharing codes in bad faith, or fraud may lead to cancelled claims or account review. We also expect restaurant partners to honour valid claims presented during their stated offer period. For privacy questions or safety concerns at a venue, email our support team — we only assist via email so every case is tracked.

• How do I contact Foodaholic support? Email-only support for diners and restaurant partners.

  We currently support customers and merchants by email only (no live chat or phone). Write to support@foodaholic.co.nz with your account email, deal or claim code if relevant, and a short description of the issue. We typically reply within a few hours during business days.

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