Privacy Policy

Your privacy is important to us.

At Foodaholic, we are committed to protecting your privacy and handling your personal information with care, transparency and respect.

Last updated: 20 May 2024

Our Privacy Principles

  • We Protect Your Data

    We use strong security measures to keep your information safe.

  • We Only Collect What We Need

    We only collect information that is necessary to provide our services.

  • We Don't Share

    We never sell your personal information. We only share when required.

  • You're in Control

    You can access, update or delete your information anytime.

  • We're Transparent

    We are clear about how we collect, use and protect your information.

Privacy Policy

  • Information We Collect Account details, usage data and information needed to run deals.

    When you create a customer or merchant account, we collect details such as your name, email address, password (stored securely), and optional profile preferences.

    As you use Foodaholic we also process activity needed for deals — for example claimed offers, favourites, restaurant preferences, newsletter sign-ups, and device or log information used to keep the service reliable and secure.

    If you contact support or send an enquiry (including restaurant partnership interest), we keep the messages and context you provide so we can respond.

  • How We Use Your Information To deliver deals, improve the product and keep accounts secure.

    We use personal information to operate Foodaholic: show relevant deals and restaurants, process claims and redemptions, power merchant tools, and personalise features you choose (such as favourites or email preferences).

    We also use information to communicate service updates, respond to support requests, detect abuse or fraud, maintain security, and understand how the product is used so we can improve it.

    Where you opt in, we may send marketing messages such as deal highlights or newsletters. You can update preferences or unsubscribe at any time.

  • Sharing Your Information We never sell your data. Sharing is limited and purposeful.

    We do not sell your personal information.

    We may share limited information with partner restaurants so they can honour a claim (for example a redemption code, deal reference, guest count or visit details where booking applies).

    We may use trusted service providers (hosting, email delivery, analytics or security tools) who process data on our instructions and under appropriate safeguards.

    We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer such as a merger — only as needed and with appropriate protections.

  • Your Choices Access, update, opt out or request account deletion.

    You can update many account details from your Foodaholic profile or merchant settings while signed in.

    You can manage marketing emails from preference settings or unsubscribe links in those messages.

    You may request access to the personal information we hold about you, ask us to correct it, or request deletion of your account where applicable by emailing support.

    Some information may need to be retained for legal, security or operational reasons (for example completed claim records needed by a restaurant) even after a request, where permitted or required by law.

  • Data Security Technical and organisational safeguards protect your account.

    We use industry-standard measures to protect personal information, including encrypted connections (HTTPS), secure password storage, access controls for our systems, and careful handling by people who need data to run the service.

    No online service can guarantee complete security. Please choose a strong unique password, keep your login details private, and contact us quickly if you suspect unauthorised access to your account.

  • Cookies and Tracking Cookies help the site run, remember settings and measure usage.

    Foodaholic uses cookies and similar technologies that are essential for signing in, keeping sessions secure, remembering preferences, and operating core features.

    We may also use limited analytics cookies or tools to understand traffic and improve performance. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

  • Changes to This Policy We may update this page and will note the latest revision date.

    We may update this Privacy Policy from time to time to reflect product changes, legal requirements or improved practices.

    When we make material changes we will update the “Last updated” date on this page. Continued use of Foodaholic after an update means you acknowledge the revised policy. If you have questions about a change, contact us before continuing to use the service.

Questions or Concerns?

If you have any questions about this Privacy Policy, please contact us. We’re happy to help.